ZnapWatch

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FAQs

The following questions are frequently asked by our customers.

If you have other questions, please just send it to [email protected].

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren't available, drop us an email and we will get back to you within 20-36 hours!

Frequently Asked Questions

Yes, our watches are brand new and come with a box and the watches warranty card and tag(s)

It depends on the watch brand. The official manufacturer may choose not to provide the original warranty card. We are not an authorized manufacturer, dealer or distributor, please check item details before purchase.

No, at the moment we do not sell any watch accessories.

Many factors contribute to a watch's total price. In addition to the watch's listing price, there are additional costs such as packaging, insurance, shipping, and taxes (e.g. VAT or import). Depending on whether you order your watch from a domestic or foreign seller, you may incur other costs.

Yes, this allows us to better assist you should any questions arise, as well as enables us to inform you about your order's status.

At the moment, we do not have a trade service.

At the moment, we do not offer any resizing, link removing or adding, strap hole punching service.

No. Please find a local authorized dealer or watch repair for assistance.

There is no sales tax for local purchases.

Search for your dream watch on Znaps Watch using the search bar. You have the option of setting filters on the search results page.

Search bar

The search bar is the easiest way to search for watches on Znaps Watch. As you type, you will automatically receive suggested search results.

Search results page

The search results page offers various filter options. You can filter by brand, model, or reference number, for example. The results can also be sorted by relevance, price, popularity, or listing date.

Shipping Questions

    Hong Kong

    - HK$50

    Asia

    - HK$500

    USA & Canada

    - HK$700

    Europe

    - HK$700

    Rest of the World

    - HK$700

At the moment, we do not have a pick up service.

Yes, we purchase insurance for all of our packages. To protect all parties involved, we would submit a claim to our insurance company if your package got lost in transit for any reason.

All packages shipped out by us will require signature confirmation.

It will take 3-10 business days to ship your order out once your payment verification has been completed..

We'll send you an email as soon as the item has been shipped. This will include its tracking number, if available.

We partner with Wavor to use the latest artificial intelligence technology to check the authenticity of every pre-owned watch. This includes checking the watch's logos, serial numbers, appearance, and more. Only after a pre-owned watch passes Wavor's verification process do we list it for sale. Therefore, you can buy pre-owned watches from our store with confidence, knowing that their authenticity has been verified.

Unable to find satisfactory answers?